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Terms and Conditions

About Us

Clippers are completely dedicated to your total satisfaction. If you have any suggestions, comments or complaints, please make contact as follows:

Contact details

Clippers (HG) Ltd., The Firs, Devauden, Chepstow, Monmouthshire. NP16 6PL Company Registration No. 2653476. VAT No. 810829146 Phone:+44 (0)1291 650543 Email: info@clipperservices.co.uk

Privacy and Data Security

The following information is provided in response to Implementation of the General Data Protection Regulation on 25th May 2018. We have added new Privacy Information to make it easier for you to find out how we use and protect your information. Clippers are dedicated to the protection of Customer data and intend to be fully compliant with the GDPR Act.

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

What Data is gathered

Clippers Ltd. collects customer data only to the degree necessary for processing transactions, servicing guarantees and handling product enquiries. This includes and is confined to name, purchases, full address, telephone numbers and email addresses.

Your Right to Disclosure

Any customer or person otherwise in contact with Clippers Ltd. may request disclosure of information relating to themselves but not to any other customer. Such information will be communicated as rapidly as practicable and free of charge.

How Clippers Ltd. uses your data

Clippers Ltd. does not engage in marketing campaigns of any sort. Clippers Ltd. does not communicate customer data to any third party except where it is in support of guarantee resolution or problem solving. In these circumstances the data transmitted will consist of contact details sufficient for the specific manufacturer of a product to communicate with the customer where this has been agreed beforehand by the customer.

How Clippers Ltd protects your data

Credit card information is handled as follows: " Online (web site) payments are solely processed by Sellerdeck Payments who are a Payment Service Provider. The processing of such data is undertaken separately on a secure web site under the control of the Payment Service Provider. " Online transaction only data, are transmitted to Clippers Ltd. by fully encrypted data transmission and do not include credit card details " MOTO (Mail Order, Telephone Order) transactions are process by a secure credit card machine. When a transaction is complete the data are destroyed immediately " Local sales transactions are processed either in cash or by a fully encrypted PDQ machine. Customer contact details and sales transaction details are retained in a secure data base. " We do not store credit card details, nor do we share customer details with any 3rd parties. Cookies are used on Clippers Ltd. shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. " Sales data, including customer contact details, are held in a password protected accounting system.

Making a Purchase

Products and/or services may be ordered on line, by telephone or post and paid for by, credit or debit card. Telephone: +44 (0)1291 650543. We accept most major credit and debit cards. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to satisfy the order. Prices quoted include VAT but exclude carriage cost-see Service and Repair Section for details. Clippers Ltd will supply mechanical spares but is unable to supply electrical components for fitting by unqualified personnel.

Guarantee

Your statutory rights are not affected. We guarantee your satisfaction. Clipping machines carry a one year guarantee apart from Heiniger and Wolseley which carry a two year guarantee. All products are sold subject to the condition that, should an item be defective, it will be returned by the purchaser for investigation and/ or repair either to Clippers (HG) Ltd or the manufacturer as agreed. Parts replaced at the time of machine servicing will be guaranteed for 3 months and if defective within that time will be replaced free of charge apart from postage.

Service and Repair

Clippers Ltd accepts most makes of Clippers and Trimmers for servicing and repair. We only accept machines on the basis that all machines received at Clippers (HG) Ltd will be subject to full service, followed by safety and functional testing. Clippers Ltd are only prepared to accept machines on this basis, in order to ensure customers; receive machines that are compliant with Electrical Regulations and have been tested to ensure satisfactory functionality.

Clippers Ltd will not accept machines for service or repair that do not comply with EU Electrical Safety Regulations and/or for which Certificates of Compliance with EU Electrical Standards cannot be traced. This is likely to exclude most machines originating in China.

Law.

Our Trading Terms are that English Law shall apply. We do not accept orders for products or work of any sort contingent upon acceptance of liability for consequential loss.

Shipping & Handling

Shipping charges are automatically added to your order. The shipping carrier is specified at the time of order placement. Customers are advised to arrange insurance cover for their property at the time of dispatch and to package their property carefully to avoid transit damage.

Reaching Us

We are always happy to advise on the choice of clipping machines and their satisfactory operation. If you need to reach us, please email us on info@clipperservices.co.uk. Alternatively, you can call on +44 (0)1291 650543 or write to us at The Firs, Devauden, Chepstow, Monmouthshire. NP16 6PL, UK.

Delivery Schedule

For most parts of the UK we use a next day delivery service. Where it is necessary to order items specially this takes typically three days to reach Clippers Ltd. Please enquire at the time of ordering for delivery times on international orders.

Back Orders

If your item is not in stock, we will order it for you. Where this involves more than three days delay we will contact you.

Remittance Terms

Products and/or services may be ordered on line, by telephone or post and paid for by, credit or debit card or bank transfer. Clippers Ltd will only dispatch goods and/or services to customers following payment in full.

Tax Charges

All UK taxes are included in the prices quoted.

Returns Policy

Customers are advised to carefully investigate the suitability of a clipping machine for the work envisaged. Consideration should be given to the amount of work which is to be undertaken and the time available. Clippers Ltd will accept cancellation and/or return of completely unused and undamaged items in the original undamaged packaging. Where it is agreed that items may be returned after a period of fourteen days from purchase a 10% re-stocking fee will be applied.

Product Descriptions

Descriptions of clipping machines are provided in good faith on the basis of experience and manufacturers brochure details. Manufacturers reserve the right to alter designs from time to time and customers are therefore advised to verify specific details at the time of purchase.

UK - Household WEEE

The WEEE Directive (Waste Electrical and Electronic Equipment Directive) commenced in the UK on 1st July 2007. The WEEE Directive aims to:- " Minimise the disposal of WEEE as unsorted municipal waste and achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal. " Improve the environmental performance of all those involved in the life cycle of electrical and electronic equipment. Some EEE can contain substances which are potentially hazardous to the environment and human health and must be disposed of in an environmentally acceptable manner. The WEEE directive ensures that the appropriate treatment is available for such EEE.


What does WEEE mean for Private Households?

Private householders will be able to return their WEEE to collection facilities free of charge and play their part towards the reuse and recycling of WEEE.

How will I know whether the new products I buy can be recycled?

All new electrical and electronic products sold now carry the 'crossed-out wheelie-bin' logo to help you identify which products are recyclable.

Wheelie_Bin For more information, See the WEE Home Page on the Environment Agency's website

Producers (manufacturers, sellers, distributors) will be responsible for financing the collection, treatment, recovery and disposal of WEEE from private households deposited at these collection facilities. Clippers Ltd will meet its obligations under the WEEE directive including collection, at no cost to the purchaser of an equivalent product. Producers who sell through distance selling methods such as internet and telephone are required to join the national distributor take back scheme or provide an alternative method for private householders to return equipment.

Clippers Ltd will meet its obligation to the WEEE Directive in the UK through providing private customers with its Consumer Recycling programme for the collection, treatment, recovery and disposal of WEEE.


CLIPPERS (HG) Ltd,

The Firs, Devauden, Chepstow, Gwent, NP16 6PL, United Kingdom Tel: 01291 650543 Copyright © 2015 Clippers (HG) Ltd. www.clipperservices.co.uk Company Registration No. 2653476. Company VAT No. 810829146

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