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Terms and Conditions

About Us

Clippers are completely dedicated to your total satisfaction. If you have any suggestions, comments or complaints, please email us at

Contact details

Clippers (HG) Ltd., The Firs, Devauden, Chepstow, Monmouthshire. NP16 6PL Company Registration No. 2653476. VAT No. 810829146 Phone:+44 (0)1291 650543 Email:

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Making a Purchase

Products and/or services may be ordered on line, by telephone or post and paid for by, cheque or credit card. Telephone: +44 (0)1291 650543. We accept most major credit and debit cards. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to satisfy the order. Please make cheques payable to Clippers (HG) Ltd and send to: The Firs, Devauden, Chepstow, Monmouthshire, NP16 6PL, United Kingdom. We may clear cheques before despatch of goods. Prices quoted include VAT but exclude carriage cost-see Service and Repair Section for details. Clippers Ltd will supply mechanical spares but is unable to supply electrical components for fitting by unqualified personnel.


Your statutory rights are not affected. We guarantee your satisfaction. Clipping machines carry a one year guarantee apart from Heiniger and Wolseley which carry a two year guarantee. All products are sold subject to the condition that, should an item be defective, it will be returned by the purchaser for investigation and/ or repair either to Clippers (HG) Ltd or the manufacturer as agreed. Parts replaced at the time of machine servicing will be guaranteed for 3 months and if defective within that time will be replaced free of charge apart from postage.

Service and Repair

Clippers Ltd accepts most makes of Clippers and Trimmers for servicing and repair. We only accept machines on the basis that all machines received at Clippers (HG) Ltd will be subject to full service, followed by safety and functional testing. Clippers Ltd are only prepared to accept machines on this basis, in order to ensure customers; receive machines that are compliant with Electrical Regulations and have been tested to ensure satisfactory functionality.


Our Trading Terms are that English Law shall apply. We do not accept orders for products or work of any sort contingent upon acceptance of liability for consequential loss.

Shipping & Handling

Shipping charges are automatically added to your order. The shipping carrier is specified at the time of order placement. Customers are advised to arrange insurance cover for their property at the time of dispatch and to package their property carefully to avoid transit damage. Carriage insurance cover is included up to £100.00. Additional insurance may be requested at a cost of £6.00. Clipper blades are covered in transit by the Royal Mail delivery service protection scheme to the value of £20.00.

Reaching Us

We are always happy to advise on the choice of clipping machines and their satisfactory operation. If you need to reach us, please email us on Alternatively, you can call on +44 (0)1291 650543 or write to us at The Firs, Devauden, Chepstow, Monmouthshire. NP16 6PL, UK.

Delivery Schedule

For most parts of the UK we use a next day delivery service. Where it is necessary to order items specially this takes typically three days to reach Clippers Ltd. Please enquire at the time of ordering for delivery times on international orders.

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Back Orders

If your item is not in stock, we will order it for you. Where this involves more than three days delay we will contact you.

Remittance Terms

Products and/or services may be ordered on line, by telephone or post and paid for by, cheque or credit card. Clippers Ltd will only dispatch goods and/or services to customers following payment in full.

Tax Charges

All UK taxes are included in the prices quoted.

Returns Policy

Customers are advised to carefully investigate the suitability of a particular clipping machine for the work envisaged. Consideration should be given to the amount of work which is to be undertaken and the time available. Clippers Ltd will accept cancellation and/or return of completely unused and undamaged items in the original undamaged packaging. Where it is agreed that items may be returned after a period of fourteen days from purchase a 10% re-stocking fee will be applied.

Product Descriptions

Descriptions of clipping machines are provided in good faith on the basis of experience and manufacturers brochure details. Manufacturers reserve the right to alter designs from time to time and customers are therefore advised to verify specific details at the time of purchase.

UK - Household WEEE

The WEEE Directive (Waste Electrical and Electronic Equipment Directive) commenced in the UK on 1st July 2007. The WEEE Directive aims to:- " Minimise the disposal of WEEE as unsorted municipal waste and achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal. " Improve the environmental performance of all those involved in the life cycle of electrical and electronic equipment. Some EEE can contain substances which are potentially hazardous to the environment and human health and must be disposed of in an environmentally acceptable manner. The WEEE directive ensures that the appropriate treatment is available for such EEE.

What does WEEE mean for Private Households?

Private householders will be able to return their WEEE to collection facilities free of charge and play their part towards the reuse and recycling of WEEE.

How will I know whether the new products I buy can be recycled?

All new electrical and electronic products sold now carry the 'crossed-out wheelie-bin' logo to help you identify which products are recyclable.

Wheelie_Bin For more information, See the WEE Home Page on the Environment Agency's website

Producers (manufacturers, sellers, distributors) will be responsible for financing the collection, treatment, recovery and disposal of WEEE from private households deposited at these collection facilities. Clippers Ltd will meet its obligations under the WEEE directive including collection, at no cost to the purchaser of an equivalent product. Producers who sell through distance selling methods such as internet and telephone are required to join the national distributor take back scheme or provide an alternative method for private householders to return equipment.

Clippers Ltd will meet its obligation to the WEEE Directive in the UK through providing private customers with its Consumer Recycling programme for the collection, treatment, recovery and disposal of WEEE.


The Firs, Devauden, Chepstow, Gwent, NP16 6PL, United Kingdom Tel: 01291 650543 Copyright © 2015 Clippers (HG) Ltd.

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